JOB TITLE:

Patient Services Representative I

DEPARTMENT:

NIsqually Generations Healing Center

SUPERVISOR:

Office Manager

SALARY:

$23.24

JOB SUMMARY:

The Patient Service Representative I (PSR I) provides front-line clerical and administrative support to patients and staff at the Nisqually Generations Healing Center. This position reports to the Office Manager. The PSR I is responsible for facilitating daily front office operations, including patient check-in and check-out, appointment scheduling, phone communications, filing, and document preparation. This role supports a wide range of services-medical, dental, medication-assisted-treatment (MAT), substance use disorder (SUD), and behavioral health. This position requires proficiency in office administration, basic accounting and mathematics, and a compassionate understanding of how substance use impacts individuals, families, and communities. The PSR I is a key role in creating a welcoming, organized, and healing-centered environment for all who enter the clinic.

JOB RESPONSIBILITIES:

  • Welcoming, assisting and providing excellent customer service to patients and visitors with professionalism and empathy.
  • Facilitating patient check-in and check-out procedures.
  • Coordinating patient appointment scheduling across departments, balancing provider availability along with patient needs.
  • Verifying insurance coverage and updating patient demographic information.
  • Assisting patients with signing up for insurance as applicable.
  • Answering phone calls, routing messages, and responding to routine inquiries.

MINIMUM REQUIREMENTS:

  • High School Diploma or GED equivalent
  • 2+ years of medical, clinical or behavioral health office, EHR and, patient service experience in a fast-paced environment or appropriate combination of education and experience.
  • Must possess a valid Washington State Driver’s license and maintain a driving record that meets the minimum requirements established by Nisqually Indian Tribes vehicle insurance provider.

PREFERRED REQUIREMENTS:

  • One year or more of related college coursework in business administration and/or office skills
  • Knowledge of the Nisqually Indian Tribe’s history, customs, traditions, and ability to demonstrate cultural sensitivity.
  • Experience working with Federally Recognized Tribes.

To apply, Click Here