JOB TITLE:

Patient Services Supervisor

DEPARTMENT:

NIsqually Generations Healing Center

SUPERVISOR:

Office Manager

SALARY:

$29.63 @ hour

JOB SUMMARY:

The Patient Service Supervisor oversees front desk, patient services, and child watch operations at the Nisqually Generations Healing Center. This role is responsible for ensuring a consistent, organized and welcoming experience for patients across medical, dental, behavioral health and substance use disorder services.The Patient Services Supervisor provides day-to-day leadership to front desk and child watch staff and works closely with their supervisor and other departments to maintain alignment, improve efficiency and support clinic operations. This position focuses on supervising front desk & child watch operations and staff, ensuring workflows are followed, all patient scheduling is smoothly coordinated, ensuring seamless patient and child watch department activity flow, and ensures medical records processes meet with compliance.As the organization grows, this role will support the expansion of patient services operations across additional locations, including standardizing workflows, supporting staff development, and maintaining consistency in patient experience.

JOB RESPONSIBILITIES:

  • Oversee daily front desk and patient services operations, ensuring smooth patient flow and a positive experience with customer service for internal and external clients and patients.
  • Supervise and support front desk staff and child watch staff to include training, assigning tasks, evaluating performance, staff development, administering corrective action as needed, scheduling, and day-to-day guidance.
  • Ensure that the child watch program adheres to and is compliant with policy, procedures, and applicable regulations.
  • Coordinate appointment scheduling across departments, balancing provider availability and patient needs.
  • Assist clinical staff with administrative actions, including faxes, printing notes, and all other office-related tasks.
  • Monitor patient flow, identify inefficiencies and help implement improvements.

MINIMUM REQUIREMENTS:

  • Associate’s degree in a relevant field of study from an accredited college or university OR equivalent combination of education and experience.
  • Four (4) years or more of medical, clinical or behavioral health office and patient service experience in a fast-paced environment.
  • Two (2) years of supervisory experience in a medical, clinical or behavioral health office.
  • Experience in handling and maintaining medical records, including EHR systems.
  • Must possess a valid Washington State Driver’s license and maintain a driving record that meets the minimum requirements established by Nisqually Indian Tribes vehicle insurance provider.

PREFERRED REQUIREMENTS:

  • Bachelor’s degree in business administration, Healthcare Management or Healthcare Administration
  • Knowledge of the Nisqually Indian Tribe’s history, customs, traditions, and ability to demonstrate cultural sensitivity
  • Experience working with Federally Recognized Tribes.

To apply, Click Here