JOB TITLE:

Patient Access & HIMS Supervisor

DEPARTMENT:

Health Information Management System (HIMS)

SUPERVISOR:

Director of Revenue Cycle

JOB SUMMARY:

Supervises staff and provides day-to-day supervision and operational oversight of Health Information Management and Patient Access activities, including medical records management, document scanning and indexing, release of information, patient registration, scheduling, and insurance eligibility verification, while working under the direction of the Director of Revenue Cycle.

JOB RESPONSIBILITIES:

  • Provides daily supervision and operational oversight of Health Information Management and Patient Access functions, including medical records, scanning/indexing, release of information, registration, scheduling, and insurance eligibility, under the direction of the Director of Revenue Cycle.
  • Implements, monitors, and ensures compliance with HIMS policies, workflows, quality standards, and regulatory requirements in collaboration with leadership and Compliance.
  • Oversees medical record integrity, chart completion, documentation accuracy, and ROI processes to ensure HIPAA and federal/state/tribal/FQHC compliance.
  • Conducts audits, monitors KPIs, analyzes performance trends, and recommends or supports corrective actions to improve operational efficiency.
  • Supervises, hires, trains, evaluates, and develops staff while ensuring adherence to workflows, productivity standards, and departmental goals.
  • Supports front-end revenue cycle operations through accurate patient registration, scheduling, and insurance verification.
  • Collaborates with clinical, revenue cycle, quality, and compliance teams to support accurate documentation and reporting requirements.
  • Ensures protection, confidentiality, and security of PHI and supports patient rights related to access, amendment, and restriction of records.
  • Maintains current knowledge of regulatory standards and participates in committees and organizational initiatives as assigned.
  • Promotes culturally respectful, trauma-informed patient care aligned with organizational values and traditions.

MINIMUM REQUIREMENTS:

  • Associate degree in Health Information Management, Business Administration or related field or a minimum of two (2) years of equivalent work experience: Patient Access, Health Information Management, or related healthcare operations.
  • Minimum of one (1) year of experience in Health Information Management (HIM)

PREFERRED REQUIREMENTS:

  • RHIT or RHIA with current certification recommended
  • Prior experience working with Indian Health Services (IHS), a tribal health program, FQHC, community health center, or other equivalent medical setting.
  • Familiarity with Medicaid and Medicare. private payors.
  • Bilingual skills in English and Keres native language

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