CO – Director- Hotel Operations – Ute Mountain Ute Tribe

JOB TITLE:

Director- Hotel Operations

DEPARTMENT:

Hotel Operations

SUPERVISOR:

General Manager

SALARY:

$70,000-$120,000 DOE

JOB SUMMARY:

The Director – Hotel Operations holds primary responsibility for the strategic leadership, operational management, and financial performance of the hotel and affiliated sub-departments, including the front desk, shuttle services, RV park, and the casino gift shop. Leading a team of 25-30 staff members, with four direct reports managing their respective areas, this role ensures a seamless guest experience in alignment with Ute Mountain Casino Hotel’s standards and core values. Working closely with cross-functional teams, the Director – Hotel Operations drives revenue optimization, fosters beneficial partnerships, and champions process enhancements to elevate service quality. Through dynamic leadership, budget oversight, and dedicated staff development, this position upholds Ute Mountain Casino Hotel’s commitment to “Prosperity Through Service,” ensuring an exceptional and memorable stay for every guest.

JOB RESPONSIBILITIES:

  • Leadership and Team Management
  • Project Management and Service Excellence
  • Financial Oversight
  • Operational Efficiency and Technology Integration
  • Revenue Optimization and Yield management
  • Partnership Development and Strategic Alliances
  • Inventory Management and Procurement
  • Comprehensive Personnel Management
  • Incentive Program Oversight
  • Guest Experience Enhancement
  • Compliance and Best Practices
  • Continuous Improvement

MINIMUM REQUIREMENTS:

  • A bachelor’s degree in business, hospitality management, or a related field is preferred but not required. Master’s degree in a related field is highly preferred.
  • Must be at least 21 years old to obtain a UMUGC Key License (required). Must be able to pass the UMUGC and CG background investigations (no financial crimes or other felonies).
  • No certifications are required for this role. Proof of knowledge of (or the ability to quickly learn) Agilisys Stay, Rguest Book & Express Mobile, InfoGenesis, Dormakaba Ambiance, Siteminder, Good Sam Campground, Shift4, and Stripe may be required.

PREFERRED REQUIREMENTS:

  • At least five years of recent hospitality leadership experience required, preferably in a casino/hotel setting. At least three years of experience in gaming or similar environments required. Recent tribal gaming experience preferred.
  • Leadership & Team-Building: Proven ability to cultivate and lead high-performing teams, facilitate professional development, and foster a positive workplace culture.
  • Revenue Management & Analytical Skills: Strong grasp of yield management, forecasting, and competitive rate analysis, supported by robust financial acumen and proficiency in data analysis tools.

To apply, Click Here