Job Title: Promotions & Events Manager
Department: Marketing
Reports To: Director of Marketing / VP of Marketing
Date: January 2025
FLSA Status: EXEMPT

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• The Promotions & Entertainment Manager is responsible for enhancing casino revenue by strategically planning promotions, events, kiosk games, drawings, special events, and activities that draw participation and attendance. This includes all planning, coordination, and execution of these activities.
• Encourage guests’ participation by bringing a sense of excitement, celebration, and atmosphere of “winning” to all activities.
• Work with relevant departments to plan, organize, staff, and promote all on-property promotions, events, and entertainment.
• Will be responsible for creating and executing promotions through Marketing Kiosks and be able to navigate both Trilogy and PKMS.
• Per direction of the Director of Marketing / VP of Marketing, develops theme, format, payout, and budget specifications for promotions, events, and entertainment.
• Provide friendly, fast, and helpful customer service to all guests and team members.
• Books entertainment and oversees all aspects of entertainment at the casino including but not limited to the lounge, the Starlite Pool, events and outdoor concerts.
• Assists analyst in preparing proforma, before and after each event to track profitability.
• Keep abreast of competitor’s events/promotions/entertainment and their effectiveness while keeping abreast of any unique new and innovative trends in the casino and hospitality industry.
• Makes recommendations for the feasibility of repeating or modifying events and promotions.
• Ensure promotions, and event/entertainment records are kept current, and all documents are saved accordingly.
• Coordinates all décor requirements for promotions.
• Works with the advertising and direct mail team(s) to ensures awareness of promotions and events.
• Ensure all administrative functions within the department are managed efficiently, effectively, and smoothly.
• Develop and implement department policies and procedures.
• Ensure all administrative functions within the department are managed efficiently, effectively, and smoothly.
• Works with supervisors to refine, improve events/entertainment and reduce department operating costs.
• Manage guest complaints and concerns in a prompt and professional manner.
• Use sound, mature judgment in the execution of all responsibilities to maximize productivity and reduce liability.
• Provide excellent communications to all Team Members.
• Maintain highest degree of organizational skills with ability to prioritize to meet deadlines.
• Communicate deadlines to staff involved in the event, while utilizing the utmost tact and diplomacy.
• Manages Promotion Representatives as well as any promotional or special event support staff. This could include IT, Security, F&B, Transportation & Temporary Staff.
• All other duties as assigned by Executive Leadership.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree (B.A. /B.S.) from an accredited four-year college or university or equivalent. Management may waive this requirement based on candidates’ experience.
• Three years progressively more challenging role in marketing or operations.
• Supervisory experience required.
• Must be proficient in Microsoft applications (Excel and Word).
• Must be proficient in Everi Trilogy and PKMS software.
• Ability to prepare, understand and analyze department budgets, capital expenditures and P&L statements.
• Proven managerial and critical thinking skills required.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors.
• Must possess excellent interpersonal and employee relations skills.
• Teamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must have exceptional communication, analytical, customer service, interpersonal and organizational skills.

SUPERVISORY RESPONSIBILITIES

• Responsible for hiring and developing staff in applicable areas.
• Responsible for rewards and recognition program to maximize team member engagement.
• Evaluates team members within department and delivers constructive feedback to team members regarding performance.
• Manages team member scheduling, work procedures and expedites workflow.
• Provides recommendation for employee performance (training, disciplining, coaching, and counseling).

LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS
• As required by the Jamul Casino Gaming Commission you are required to obtain and maintain a gaming license.
• A qualified candidate/team member must have a valid driver’s license with an acceptable driving record as determined by the insurance carrier.

PHYSICAL DEMANDS

  • The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
  • The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.

WORK ENVIRONMENT
The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team members will be exposed to an environment containing unrestricted secondhand tobacco smoke.

To apply, click  here.