CA – Senior Manager Housekeeping – San Manuel Band of Mission Indians

JOB TITLE:

Senior Manager Housekeeping

DEPARTMENT:

Hotel Housekeeping

SUPERVISOR:

 

SALARY:

 

JOB SUMMARY:

**This position is available for relocation assistance and has a competitive compensation and bonus structure.**Under the direction of the Dir Housekeeping, the Sr Mgr Housekeeping is responsible for the day-to-day operations of the Hotel Housekeeping Department. This integral role focuses on managing, maintaining, and improving the Housekeeping services and operations. The Sr Mgr Housekeeping leads and ensures the department’s service standards are in line with the proper policies and procedures of the department and the enterprise. Additionally, the Sr Mgr Housekeeping is responsible for safeguarding company assets and guaranteeing departmental integrity, as well as facilitating a positive and welcoming interaction during all encounters, ensuring an optimal best in class guest and associate service experience.

JOB RESPONSIBILITIES:

  • Assists Dir Housekeeping in leading, directing and administering all Housekeeping operations including, but not limited to budgeting and forecasting, purchasing and inventory control, department management, policy implementation and enforcement of procedure and operation standards, overseeing lost and found, participating and facilitating department meetings. Focuses on long term vision and direction of the department, including implementation of improvements and other projects.
  • Follows-up to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner. Oversees the quality of laundry product received and produced, ensuring great relationship with laundry and linen and all other department vendors.
  • Establishes health and safety policies and procedures for staff and safeguards their compliance. Ensures all team members consistently meet all standards of safety, cleanliness and maintenance throughout the department, and required certifications are up-to date.
  • Drives results through staff development and appropriate training programs, monitors results through evaluation, inspection, and analysis. Ensures effective processes, positions, and performance management systems are in place.
  • Monitors and evaluates all daily departmental activities to ensure the successful day-to-day management of operations. Oversees analysis of departmental issues and recommends courses of action to improve and/or enhance the overall department. Assists with monthly inventory.
  • Creates an environment that motivates employees to collaborate, learn, perform, and develop their skills. Coordinates department activities with other departments to facilitate increased levels of communication and guest satisfaction.
  • Maintains familiarity with Forbes Travel Guide standards and occupational knowledge and skills by conducting research, attending seminars, educational workshops, classes, and conferences.
  • Assists Dir Housekeeping in monitoring fiscal budget, KPI’s yield management of inventory and operations of department. Analyzes revenue and labor reports, making strategic adjustments as necessary in order to ensure maximum efficiency.
  • Performs other duties as assigned to support the ecient operation of the department.

MINIMUM REQUIREMENTS:

  • Bachelor’s Degree required.
  • Minimum three (3) years experience in Housekeeping
  • Minimum three (3) years supervisory within an upscale hotel is required.
  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

PREFERRED REQUIREMENTS:

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